Privacy Policy

This Privacy Policy outlines how LAELO (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit www.laelo.co (“Site”) or interact with us.

We believe that privacy is part of luxury and we take it seriously.

1. What We Collect

When you browse or make a purchase, we may collect the following information:

  • Your name, email address, and contact details
  • Billing and shipping address
  • Payment information (processed securely and never stored)
  • Items viewed or added to your cart
  • Your IP address, browser type, and device
  • Responses to any surveys or forms
  • Any communication sent via our contact forms or email

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you regarding your purchases
  • Personalize your LAELO experience
  • Send exclusive updates (only if you’ve opted in)
  • Improve our Site, products, and services
  • Prevent fraud or misuse of our Site

3. Marketing & Communication

If you join our mailing list, you may receive emails about new drops, member-only perks, and curated edits. You may opt out at any time by clicking “unsubscribe” at the bottom of our emails.

We will never spam you, and we’ll never sell your data.

4. Cookies & Analytics

We use cookies and analytics tools (such as Google Analytics or Facebook Pixel) to understand how visitors interact with our Site. This helps us improve functionality and personalize content.

You can manage your cookie preferences through your browser settings.

5. Third-Party Services

To operate smoothly, we may use trusted third-party platforms for:

  • Payment processing
  • Shipping and delivery
  • Email campaigns
  • Analytics and social media integrations

These platforms have their own privacy policies, which we recommend reviewing.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Withdraw consent or request deletion (where applicable)

To request any of the above, email us at houseoflaelo@gmail.com.

7. Data Storage & Security

Your data is stored securely and only for as long as necessary to fulfill the purposes outlined in this policy. We take reasonable precautions to protect your information, but no system is 100% secure.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this policy from time to time. Changes will be reflected on this page, with the updated date shown above.

10. Contact Us

For any questions or privacy-related concerns, please reach out:
Email: houseoflaelo@gmail.com
Contact Page: The Front Desk